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“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
Mahatma Gandhi
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Our dear Friends,
Your contentment will always remain a true purpose of our efforts. We look forward to rewarding You with many more travel adventures and revealing to You all the best secrets of the “Mediterranean As It Once Was”. By keeping in mind saying of how business which only makes money is a poor business we want to thank all of You for staying in touch with us through all these years and for building up our precious friendships.
Zlatko Jovandic & Maks Calic
Directors |
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Hi Maks,
We very satisfied with the boat, the captain, the crew, the weather.........everything PERFECT.
So, once again, thank you so much for your help and please make it extensive to the captain of the Tajna Mora.
I hope that we can repeat it next year!
Martin Lopez
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Hi Maks!
Thank you so much for all the arrangements. We had a superb week on the Magellan Pacific, and enjoyed it very much indeed.
Thank you to everyone.
Pauline Arnold
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Thank you very much for your assistance on our Croatian cruise aboard L'Austral. It was a wonderful cruise and we appreciate all of your help.
Karen Confoy
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I have a question: why couldn't we bring our own water? Alcohol and food are prohibited. I understand, but water is essential and basic like air. We don't mind tap water from the boat and we have been drinking it, but free spring water from town centres is way more environmentally friendly.
Other than that, the trip has been fantastic.
Regards,
Yon
Hi Yon,
I took a note about the water issue and I fully have understood your point. The thing is that bottled water onboard domestic motor sailers is usually purchased from the ship`s bar and this is why ship owners do not serve tap water at dinner tables unless differently agreed with a charterer i.e. with those who charter our ships for the closed groups and agree onboard services for each particular group and particular cruise. On none of our ships which are booking on individual basis water is served for free.
Any beverages/drinks which do not belong to the bar`s inventory list may be a subject to authorities inspection as something that is being sold illegally onboard i.e. without properly issued bills. Also the ship owners do not allow any food/drinks to be brought onboard because they are responsible for the safety and health of passengers related to anything brought aboard which is beyond their control.
I agree that water served at dinner tables is something that is usual on larger passenger ships. However on our domestic cruises aboard motor sailers it has never been the policy which more has to do with how through the history water was considered on the Croatian coast as a luxury. Namely these areas are situated on the so called karst terrain which does not retain water easily. This fact somehow remained an integral part of the local life and psychology.
I hope that you enjoyed the cruise and that you will bring back home nice memories.
Thank you again for using our company.
All the best, Zlatko
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Dear Zlatko, we just want to tell you that we had a wonderful time on our Adriatic Cruise aboard Le Boreal.
Thank you.
Sincerely,
Steve and Ruth Mohyla
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We loved the cruise! It was wonderful!
I have already recommended your ship to several other travel agents. It seems that travelers are wanting a small ship cruising experience.
Croatia was beautiful and so were the people. We loved all the towns that we visited and the swims in the gorgeous Adriatic.
I would love to get one of you over here to go to some of the travel shows that go on in the States, especially Texas. This would help you get your name out here.
The experience on your ship is something everyone should experience! Thank you so much for such an awesome experience. It is our plan to come back again!
Debby, Sugar Land, Texas
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Maks: We just returned from Royal Clipper and the trip was EXCELLENT! Thank you for all of your help, Marc
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I know you and Rod have written back and forth a few times and that he has thanked you for your very professional help with our trip to Croatia and Slovenia. Please add my name to those thanks you's too. The whole trip was as successful a trip as we have ever run - and perhaps the most fun for us too. The day you planned for Lim Bay, oyster tasting, Motovun, and lunch at St. Peter in the Woods was really fabulous. AND, the Klapa singers in Split blew everyone away!
Rod and Pat
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Hi Zlatko,
We've arrived home safely following a great holiday in beautiful Croatia.
The coach tour went well, driver and guide were both warm, friendly,
helpful and informative. All the guided tours went well. The weather was
perfect.
The boat trip was exceptional. Once again friendly helpful staff.
The boat was immaculate. Food was great. Gerards only complaint was that
they made him drink too much beer.
Thanks for all of your assistance in
arranging the bookings and transfers.
We will confidantly offer your
services to anyone who is considering a holiday in Croatia. You certainly
have a beautiful country.
Linda and Gerard, Australia
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Dear Zlatko
Thank you for your mail. The customers were absolutely happy with the cruise and the MS Barbara.
They enjoyed the trip very much.
Thank you again for your cooperation.
Best regards,
Petra, Active Travel
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Hi Zlatko,
Just a note to thank you very much for your very detailed and prompt reply to all my queries. Your service is sensational. Thank you for the wonderful cruise!!
Cheers,
David Muirhead
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Zlatko,
We surely had a very nice trip. The crew went out of their way to
make us comfortable so we could enjoy. I thought the excursions guides were
all very knowledgeable and eager that we know the history and local color
though I thought the stops on the islands were so beautiful that we could
use more time to bask in it.
Thank you so much for your help (The transfer in Venice was very smooth)
Thought you might like the photo.
Allen
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Dear all in Terra Magica Travel,
We have many very pleasant memories of our cruise and have shared our experiences countless times with friends already. We had a very enjoyable dinner on Friday night with Nicole and Alen - our friends who couldn't make it. They loved our pictures and hearing about the trip. The pictures you sent are great. Much appreciated. This helps add to our memories. I have attached a photograph for you that Annemarie took of our calamari and squid feast in Sali (I think it was Sali) . Renaming the photos is a good idea-will do the same with ours.
The weather here has been unusually cool and damp which is not all bad since I am still trying to catch up on my work. It would be nice to have a few of your hot days though.
thanks again for all the good times!!! - and have a great summer
Paul & Annemarie, Vancouver
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Dear Maks,
Thank you for your excellent service. I will certainly recommend you and come back to you again maybe in 2011.
Yours sincerely,
McKelly
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Hello Zlatko,
I hope you are well. My wife and I had a terrific time on in the Adriatic in June - thanks for your help. Tomi and the rest of the crew were terrific and the weather splendid. We were both keen to take a trip (on Andrea) that featured Sicily, Greece and Turkey (the Ancient Trade Routes of the Med) but it seems that you won’t be doing this next year. I was just wondering if you had any suggestions with your other ships.
Best regards,
Nick Kent
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Hi,
We are now back in New Zealand after a wonderful 6 week holiday in Italy and Croatia.
Thank you again for the effort you went to book us on the cruise.
Impressions:A very informative cruise, giving a good insight into the coastal waters, islands and cities of Croatia. The length of the cruise was good, and the time spent in each stop excellent. So many cruises spend too little time at each place. The shore excursions were very good, and covered areas of much interest to us. We found the day trip to Montenegro excellent, as it allowed a good perspective of the hinterland, so much different to the coastal strip. The lectures associated with the cruise were informative and generally very good. A very stable boat - although we did not encounter any rough seas - with a comfortable cabin, although a little noisy. We believed that the cruise represented good value for money, although I would question whether I would say the same if I had purchased a higher grade cabin
Negatives : . A friendly crew who tried hard but did fall down in some areas. Lack of readily available advance information on locations visited. While maps, etc were usually available some time after berthing after on board staff had visited the local information offices, it is difficult to understand why a dossier of information is not held on the ship since the ports of call are common for most cruises.
Overall, we are glad that we chose to see Croatia. It was a relaxing, no hassle informative holiday.
Thank you for helping make it happen.
Regards,
Brian Milestone
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Hi,
I just wanted to let you know that my husband and I had a wonderful time in
Croatia. Everything you suggested was fabulous and the seven days on the
boat was the best! Thanks again for all your assistance with making this trip extra
special. Also I have some colleagues here in Bermuda who are
considering planning a trip to Croatia, so I'll put them in touch with
you.
Thanks again!
Jennifer Thoews, BA, CA
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Thanks for your message.
You are right - constructive comments are always
useful. So many companies go into defence mode when they get comments from
guests but i always feel that if the guest is trying to be helpful then it is
worth considering what they say. Actually, i was interested in your comments
about the program this year. We enjoyed Cres - so its always going to be a
trade off on a 7 day cruise. Don't get me wrong I loved Dubrovnik and Split
but after living in Monaco for 10 years, I know how much more pleasant a
place can be when the number entering are limited. I guess most first time
visitors to Croatia will want to see Dubrovnik and Spilt and so you are
always going to have the problem of these two places being too popular and
accessible to the large cruise ships. My feeling is that in time you would
do better to concentrate on the smaller less crowded ports where your craft
has the advantage of their size/draft. I am sorry we didn't meet. I hadn't
realised that you acted as teh guide in Pula - pity. May be in future you
will be bringing Croatians to visit SA!!
Please do keep us advised of upcoming cruises. We will certainly look at
coming again and we are singing your company praises here. We already have a
few friends hitting your website for cruises next year.
Do stay in touch.
Regards, Bart
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Dear Maks and Zlatko,
Thank you very much for all your excellent assistance.
Best regards,
Helene Sobol
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Your excellent customer assistance means that I will happily recommend you to friends and family.
Thank you and I look forward to contacting you again in the future,
Jocelyn
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Dear Zlatko,
Thanks for your prompt responses as always ; I remain most impressed with your organisation; a reflection on what what my research showed initially.
I hope our paths cross again, perhaps we may see you in Croatia.
Kind regards,
Neil
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Good morning Zlatko from sunny Palm Springs California,
This evening will be very exciting for our clients and us. Really, the music we heard at the restaurant in Omis really was moving and one of our trip highlights. I personally like the deep bass voice of the men...the super bass I guess you'd call it... just about rattles the fillings out of your head! Best regards and thanks for all the arrangements.
Temporarily living the lifestyle of the rich and famous...
Rod and Pat
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The cruise was lovely and everyone enjoyed it immensely. The ship was great and the crew were fantastic, the day excursions were great, our tour guides were great especially Sandra in Slovenia. Plitvice Lakes were amazing, someone of my clients rated them as good if not better than the Grand Canyon in Nevada USA, so that was great to hear, however as the age group was between 60 and 85 years old some of them found it a difficult walking for 2-3hrs, possibly next time we can make it shorter and a bit slower passed.
Kind Regards,
Vera Stojcevski, Australia
Product & Operations Manager
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Thank you again for the opportunity to sell you wonderful products.
Best Regards,
Janai, Australia
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I have been to Croatia 3 times and it is one of my favorite
countries. My dad was from there (from the small island of Molat off
the coast of Zadar) - he came to the USA back in 1922 when he was 11
years old. I can never get enough of Croatia and I am now overwhelmed with memories after the cruise.
Thanks again!
Warm regards,
Mary
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Dear Dr.Z, I will write a longer response but right now I am working on a DVD to mail our clients in LA. Talk about a "labor of love". You express yourself so well in English, reminding me what a terrific job you did with our clients in Croatia.
More later...
hugs Rod and Pat |
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